Showing posts with label badly behaving authors. Show all posts
Showing posts with label badly behaving authors. Show all posts

Thursday, July 3, 2014

60% of Online Ratings and Reviews Are Fake

From corporate publishers with schemes to create the next Harry Potter by generating avalanches of “support” for authors and books to smalltime book hustlers writing their own reviews, the online world is overrun with fraud and fakery. Online review systems are broken and untrustworthy. Amazon’s own internal memos state up to 60% of the reviews on its sites are disgenuine. 60% is a large number but based on our extensive research we believe the actual number is significantly higher.

When we started researching online rating and review fraud, Zon Alert and Fiverr Report bloggers didn’t know what we were getting into. Our initial investigation lead us to criminal crime author Carolyn Arnold and a large cabals of authors committing online fraud by faking ratings and reviews. This investigation lead us in turn to Melissa Foster and an even larger cabals of authors committing not only rating and review fraud but also driving multilevel fraudulent schemes of many types. Frauds that revolved around fake awards, fake fans or street teams, authors buying their way onto bestseller lists, organized efforts to damage the careers of other authors, organized review-for-favor schemes, consumers lured with promises of gifts and gratuities if only they reviewed certain authors’ works, authors swapping reviews with each other like bubble gum, and many other types of organized review-writing schemes.

In our investigations we identified numerous cheating authors and named them in this blog. Caught red-handed the cheating authors tried to discredit this blog and its members. Some outed for hundreds of fake reviews made claims they were innocent as they didn’t have hundreds of reviews at Amazon, knowing full well the scope of their fraud extended to many sites beyond Amazon. Knowing also some, and in cases many, of the fake reviews weren’t used to support their own books but to cause harm to others.

The list of cheats quickly grew to encompass not only authors but also friends and relations who knowingly participated. Our infamous list of badly behaving unethical authors grew to include

A M Hargrove
A Meredith Walters
Aaron Pogue
Alle Wells
Amanda Hocking
Ann Swann
Ashley Fontainne
B V Larson
Bella Forrest
Betty Dravis
Blake Crouch
Brandon Sanderson
C C Cole
Carmen DeSousa
Carolyn Arnold
Cassia Leo
Cege Smith
Cheryl Kaye Tardif
Collette Scott
D A Graystone
D Ryan Leask
Daniel Arenson
David A Wells
David Dalglish
Debora Geary
Dixie Goode
E L Lindley
Edie Claire
Elizabeth Reyes
Emma Chase
Erica Stevens
Erin Hunter
Frederick Lee Brooke
Gail McHugh
H M Ward
Hugh Howey
Ilona Andrews
J A Hunsinger
J A Konrath
J S Scott
James Dean
Jasinda Wilder
Jay Allan
Jennifer Chase
Jessica Sorensen
Jillian Dodd
Joanna Lee Doster
K Bromberg
K J Bennett
Karen DeLabar
Karen Vaughan
Kenneth Hoss
Kerry Reis
Kirkus MacGowan
L J Kentowski
Linda Hawley
Linda S Prather
Lorena Angell
M R Mathias
M Todd Gallowglas
Mallory Monroe
Marni Mann
Mary Campisi
Matthew Mather
Melinda Leigh
Melissa Foster
Michael G Manning
Pamela Fagan Hutchins
R J Palacio
Rachel Dover
Rebecca Forster
Richard Hale
Rick Bylina
Rick Soper
Robert Pruneda
Rosie Cochran
Ryk Brown
Sandy Wolters
Stacy Eaton
Stephanie Lisa Tara
T R Harris
Tarryn Fisher
Todd Bush
Zach Fortier


As we kept digging we kept uncovering more and more cheating authors including hustlers like

C J Ellisson
Martin Crosbie
A J Cosmo
Samantha Chase
Elle Casey
Jennifer Blake
K D Emerson
Rachel Yu
Michael Yu
Eve Carter
Helen Hanson
Lily Lexington
Michael Baisden
Sharlene Alexander
Monique Martin
Gerald Hawksley
CC MacKenzie
Rosalind James
Alexia Purdy

Some of which are small-time cheats, while others are huge fraudsters earning tens of thousands a month through deceptive practices, unethical behavior and outright fakery.

Not to mention even bigger cheats: B V Larson, Hugh Howey, H M Ward, John Locke, Melissa Foster, Amanda Hocking, et al.

The research left us disillusioned and angry.

We believe the rating and reviews systems are so broken the only way to fix them is for all online ratings and reviews to be removed or for every site to have a widely displayed disclaimer that reader ratings and reviews cannot be relied upon to determine the quality or merchantability of any product.

We won’t be holding our breath for such things to happen and you shouldn’t either. Instead, you should report the aforementioned fraudsters wherever their fake reviews appear.

Thursday, September 12, 2013

The Fake review report

Which is worse, a desperate self-published author named Melissa Foster buying reviews “as fast as you can provide them” or a professionally published author named JA Konrath trying to buy 10000-packs of ratings? Because while I worked undercover, I saw it all.

My job was to facilitate. Connect those wanting reviews with those writing reviews. As a former marketing executive, I was a natural for the role, as I facilitated I recorded every dirty detail for Zon Alert.

One of the worst offenders was Melissa Foster who purchased over 250 reviews, as determined by reviews received from for-pay review writers. But that alone doesn’t make Melissa Foster one of the worst. What made her the worst is that her 250 reviews purchased were only the beginning as many of the paid reviewers also worked for other paid review companies. 

By connecting the other Melissa Foster reviews these reviewers wrote to the review writers and the companies they wrote reviews for, Zon Alert and I identified other companies offering paid review services. In total, 129 paid reviewers wrote 762 reviews for Melissa Foster, using 568 accounts.

From Melissa Foster’s correspondence: 

“Chasing Amanda got to #10 on Amazon’s Bestselling Kindle list. Thank reviewers for buying yesterday.”

“Wow, what a few weeks this has been! Can I get 50 more?”

“not all the reviews for Amazon ... Goodreads reviewers should rate, add my other books” 

“how great it felt to have over 2000 ratings for Goodreads”

“I’m gearing up for a blog tour. ... I need more reviews.”

“Can reviewers vote in the Amazon breakthrough novel award?”


“Tremendous gratitude for the Chasing Amanda reviews ... now on Amazon’s Top (100) Rated Fiction list!”

With so many fake reviews, the bigger question becomes what should be done with the Melissa Fosters of the world? Amazon doesn't seem to care about fake reviews. 

In 2012, self-published author John Locke admitted to buying 300 fake reviews from www.GettingBookReviews.com and Amazon left every fake review in tact. What John Locke never admitted to, however, were reviews purchased elsewhere. 

In all, John Locke purchased close to 1,000 reviews. These reviews were for Amazon, Goodreads, Barnes & Noble, and other sites. A worse offender than Melissa Foster? If you don't include Melissa Foster's many fake awards, perhaps. 

Melissa Foster also had organized friends-family review writing schemes though. Schemes that account for the bulk of Foster's remaining reviews and ratings. Some 2100 reviews and 3500 ratings in all.

What about all the other writers who bought reviews from GettingBookReviews.com, and the many other paid-review companies? Tracking the paid-review accounts leads to some surprising names, like Ilona Andrews( fantasy author), R J Palacio (children's author), J A Konrath (mystery writer), Brandon Sanderson (fantasy author), Erin Hunter (fantasy author), and James Dean (children's author). Some predictable names too who purchased 500 or more reviews:

Debora Geary
Jasinda Wilder
Gail McHugh
Jessica Sorensen
Jillian Dodd
Rebecca Forster
Mary Campisi
Amanda Hocking
B V Larson
Blake Crouch
Aaron Pogue
Hugh Howey
Erica Stevens
Matthew Mather
Cheryl Kaye Tardif
Ryk Brown
Daniel Arenson
M R Mathias
David A Wells
T R Harris
Jay Allan
Mallory Monroe
Edie Claire
Stephanie Lisa Tara
K Bromberg
Tarryn Fisher
Cassia Leo
Michael G Manning
Emma Chase
H M Ward
J S Scott
A Meredith Walters
Bella Forrest

Predictable because reviews of these author's books aren't just a little too perfect, they are in some cases perfect for Amazon or Goodreads. John Locke was clever enough to ensure 1 and 2 star reviews were added. Some of the aforementioned authors have books with only perfect ratings. A dead giveaway for fakery.